Job Details
About the Role
Brentwood Borough Council is seeking a motivated IT Support Officer to join our dynamic Digital, Data and Technology team. This is an excellent opportunity for someone who enjoys problem-solving, learning new skills, and delivering high-quality customer service with a technical focus.
You will play a key role in supporting the council’s IT services by providing first-line technical support, helping staff resolve IT issues quickly and efficiently, and ensuring systems run smoothly across the organisation.
Key Responsibilities
- Provide first-line support via the IT Service Desk
- Diagnose and resolve hardware, software, and Microsoft system issues
- Assist with the setup, commissioning, and decommissioning of IT equipment
- Support users with day-to-day technical problems and service requests
- Deliver excellent customer service with a professional, helpful approach
- Work with technical analysts and follow ITIL-based processes
- Contribute to maintaining smooth and reliable IT operations
About You
We are looking for someone who is:
- Customer-focused with strong communication skills
- Confident troubleshooting IT issues
- Interested in Microsoft technologies and cloud services
- Able to work well under pressure and manage multiple tasks
- Eager to learn and develop new technical skills
Essential Skills
- Experience in IT support or a service desk environment
- Knowledge of Microsoft technologies (e.g. Windows, Office 365)
- Strong problem-solving and analytical skills
- Good understanding of customer service principles
Desirable
- Knowledge of ITIL frameworks and service management processes
Apply
To apply for this job email your details to recruitment@carringtonblake.com.
