Job Details

Job details

Job title: Taxi Licensing Service Support Officer

Grade: 3

Reports to: Taxi Administration Team Leader

Responsible for:

Directorate and Service area: Place and Economy / Regulatory Services

 

Purpose of the job

 

To administer all aspects of the licensing processes in relation to private hire vehicles, hackney carriages, drivers and private hire operators. To understand the legal and policy requirements relating to the role and apply them accordingly in the processing of all licences. To provide advice and support to those engaged in the taxi and private hire trade in North Northamptonshire. To assist officers and other agencies in relation to taxi licensing matters. Ensure that all information is properly recorded on databases as required and in compliance with Data Protection requirements.

Principal responsibilities

 

1. To advise customers on the correct processes relating to the licensing of hackney carriages and private hire vehicles.
2. To check and process applications for licences in accordance with current policies, procedures and legislation collating all information and liaising with relevant agencies and representatives.
3. Maintain accurate records on relevant databases while being sensitive to the requirements of the Data Protection Act and the Freedom of Information Act.
4. Production and issue of licences to prescribed timescales.
5. Liaison with Licensing and Service Support Manager / Licensing Enforcement Team Leader where there is evidence / information to indicate that an applicant or existing licence holder may require formal action in relation to their application or licence.
6. To provide excellent customer service when liaising with all internal and external parties.
7. Positive engagement in the continuous improvement of the service.

General responsibilities applicable to all jobs

1. Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.
2. Comply with the Council’s policies and procedures including (but not limited to) safeguarding, financial regulations, promotion of equalities, customer care, agreed audit actions and health and safety (ensuring that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons).
3. Understand the councils committment to Corporate Parenting and take responsibility to support this commitment. Enable the council to be the best corporate parents possible to children and young people in our current and previous care.
4. Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.

This job description reflects the major tasks to be carried out by the post holder and identifies a level of responsibility at which they will be required to work.  In the interests of effective working, the major tasks may be reviewed from time to time to reflect changing needs and circumstances. Such reviews and any consequential changes will be carried out in consultation with the post holder.

Special features of the post

If a DBS Disclosure is required for the role, include the following clause (Delete if not required).

This post requires satisfactory clearance of a Disclosure and Barring Service disclosure.

If this post is Politically Restricted include the following clause (Delete if not required).

Under the Local Government and Housing Act 1989 this post is classified as a politically restricted or sensitive post. Holders of such posts are disqualified from seeking election to or being a member of the House of Commons, the European Parliament, or a Local Authority, other than a Parish Council

If this role requires the postholder to be fully vaccinated against Covid-19, include the following clause (Delete if not required).

This post requires satisfactory evidence of being fully vaccinated against Covid-19 in line with government guidance.

If there are any other special features of the job that need to be in the job description, please indicate them here.

Person Specification

 

Attributes	Essential criteria	Desirable criteria
Education, Qualifications and Training	·         Educated to 4 GCSE C Grade or above or equivalent standard including English and Maths
Experience and Knowledge	·         Working knowledge of Taxi Licensing Administration ·         Understanding of relevant taxi licensing legislation ·          Proven ability to effectively and appropriately communicate with a range of stakeholders including Members, Officers, members of the public and external agencies ·         Effective management of competing demands and tight deadlines ·         Computer literate with experience of using case management systems and Office 365	·         Ability to use Idox Uniform
Ability and Skills	·         Fluent in spoken and written English ·         Excellent verbal communication and presentation skill ·         Ability to produce clear and concise  letters for members of the public. ·         Able to demonstrate skills in planning and organising ·         Ability to work as part of a team and manage own caseload ·         Self-motivated and able to work with minimum supervision
Equal Opportunities	·         Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs.
Additional Factors