RQ1754623 – Rent Officer

Job Details

Client: Bromsgrove District and Redditch Borough Council

Location: Bromsgrove District and Redditch Borough Council

PAYE Pay Rate: £20.00 per hour

Work Pattern: 3 days on-site, 2 working remote – (9am till 5:30pm)

 

Main Purpose of the Role

Manage rent collection and arrears for a portfolio of social housing properties, helping tenants sustain their tenancies while maximising rental income and following housing legislation and Council policies.

Typical Day

  • Manage rent accounts and follow up rent arrears.
  • Contact tenants by phone, letter and through home visits.
  • Provide advice on benefits, rent payments and tenancy sustainment.
  • Agree payment arrangements and make referrals to support services.
  • Prepare cases, reports and paperwork for court proceedings.
  • Attend court and represent the Council on possession cases.
  • Work closely with Housing, Housing Benefits, DWP, CAB and other agencies.
  • Maintain accurate case records and meet performance targets.
  • Deal with customer enquiries and complaints professionally.

Key Skills & Responsibilities

  • Rent arrears and income recovery/debt collection experience.
  • Knowledge of housing and welfare benefits.
  • Experience with social housing and tenancy sustainment.
  • Strong case management and accurate record keeping.
  • Understanding of legal processes for rent recovery and possession.
  • Excellent communication and customer service skills.
  • Ability to deal calmly with difficult or vulnerable customers.
  • Partnership working with internal and external agencies.
  • Ability to manage targets, workloads and deadlines.
  • Willingness to carry out home visits and attend court.

Essential Qualifications & Requirements

  • Level 2 qualification relevant to the role.
  • At least 2 years’ experience in social housing or a relevant customer-facing service.
  • At least 3 years’ experience in housing income collection/recovery.
  • Strong knowledge of welfare benefits and benefit reforms.
  • Experience of rent arrears and debt recovery processes.
  • Knowledge of housing legislation and court procedures.
  • Experience representing landlords in civil/possession proceedings.
  • Willing to work towards a Level 3 Housing Management/Social Housing qualification.
  • Appropriate personal transport for an agile role.