We’re looking for an Operational Resource Planner to support the delivery of a comprehensive and efficient repairs service.
In this fast-paced role, you’ll coordinate and schedule daily workloads for trades colleagues and contractors, ensuring appointments are effectively managed and key performance indicators are achieved. You’ll play a vital part in maximising resources, maintaining accurate systems, resolving scheduling issues and delivering excellent customer service to tenants and stakeholders.
If you thrive under pressure, enjoy problem-solving and have a keen eye for detail, we’d love to hear from you.
Essential Criteria
Proven experience coordinating and managing appointments/diaries for large teams in a fast-paced, pressurised environment
Administration experience, including maintaining accurate records
Experience working with computerised and manual office systems
Experience communicating directly with members of the public
Experience working to tight deadlines and performance targets
Strong numeracy and literacy skills (verbal and written)
Ability to work on your own initiative and as part of a team
Excellent interpersonal and communication skills (face-to-face, telephone, email, meetings)
Proficient in Microsoft Office (Word, Excel, Outlook)
Ability to use IT systems to input, manage and analyse data
NVQ Level 2 in Business Administration, Customer Service, ICT or relevant equivalent experience
High levels of professionalism, integrity and commitment to equality and diversity
Typical working hours for this role are 8am-4pm Monday-Friday, with an occasional late shift of 9.30am-5.30pm. – applicants must be available to do these hours.
Desirable Criteria
Understanding of service delivery within a multicultural community
Awareness of housing or repairs services
Experience working in an environment focused on value for money
Advanced organisational and prioritisation skills across manual and electronic diary systems
