RQ1773982 – Voids Admin Assistant

Main Purpose of the Role

To provide comprehensive administrative and clerical support to the Housing and Customer Services Directorate, helping the Voids service run efficiently and ensuring accurate records, appointments and customer information.

Typical Day Overview

• Manage appointments, diaries and team schedules.
• Answer telephone, email and written enquiries.
• Update databases, spreadsheets and housing records.
• Support meetings, prepare agendas and take minutes.
• Produce performance reports and monitor information.
• Liaise with energy suppliers and third-party companies to resolve issues and arrears.
• Support Voids Property and Cleansing Managers with timesheets and absence records.
• Assist with orders, requisitions and basic project work.

Key Skills / Responsibilities

• Strong administration and organizational skills.
• Diary and appointment management.
• Customer service and complaint/query handling.
• Accurate data entry and record keeping.
• Meeting coordination and minute taking.
• Performance reporting and monitoring.
• Good communication and interpersonal skills.
• Ability to manage a busy workload and meet deadlines.
• Good Microsoft Office and computer skills.
• Understanding of confidentiality and GDPR.
• Ability to work effectively as part of a team.

Essential Requirements / Qualifications

• Proven experience managing appointments and diaries for large teams in a busy environment.
• Strong administrative, literacy and numeracy skills.
• Experience taking and producing meeting minutes.
• Experience using computer systems and maintaining accurate data.
• Strong verbal and written communication skills.
• Ability to work under pressure and manage competing priorities.
• Flexible approach to working hours and locations when required.
• NVQ Level 3 in Administration or relevant equivalent experience.
• Commitment to equality, diversity and inclusion.