Job Details
Working Pattern: Flexible hybrid – minimum 2 days per week in the office
PAYE Pay Rate: £14.84 per hour
Job Purpose
To provide a high-quality customer service to members of the public by handling a wide range of Council enquiries through an inbound customer service call centre.
Typical Day
- Answer inbound calls from residents and members of the public.
- Handle a wide range of Council-related enquiries.
- Provide accurate information and resolve queries efficiently.
- Identify when enquiries need to be referred or escalated to the appropriate service.
- Record customer interactions and update systems accurately.
- Work to performance, quality and customer service standards.
- Maintain a positive and professional attitude in a fast-paced environment.
- Support customers by providing clear and helpful information.
Essential Experience & Skills
- Previous customer service or customer contact experience is essential.
- Call centre experience is highly desirable.
- Excellent telephone and communication skills.
- Ability to deal confidently with a wide range of customers.
- Strong problem-solving and listening skills.
- Ability to work under pressure in a fast-paced environment.
- Good IT and administrative skills.
- Ability to meet performance and quality targets.
- Positive, professional and customer-focused approach.
Training
Successful candidates will complete a 2-week training programme, consisting of classroom training and shadowing before working independently.
Apply
To apply for this job email your details to recruitment@carringtonblake.com.
