Job Details
Work Pattern: 35 hours per week, Monday–Friday, 9:00am–5:00pm
PAYE Pay Rate: £14.84 per hour
Main Purpose
To provide a professional and customer-focused telephone service, handling a wide range of enquiries from members of the public across Council services.
Key Duties
- Answer inbound calls and respond to Council-wide enquiries.
- Provide accurate information and excellent customer service.
- Handle a high volume of calls in a fast-paced environment.
- Resolve customer queries efficiently and professionally.
- Record and update customer information accurately.
- Work to performance, quality and customer service standards.
- Maintain a positive and helpful attitude when dealing with customers.
- Escalate complex enquiries where appropriate.
- Work effectively as part of a busy customer service team.
Essential Experience
- Previous customer contact/customer service experience.
- Previous call center or inbound telephone experience is highly desirable.
- Strong verbal communication and listening skills.
- Ability to work under pressure and manage a high volume of enquiries.
- Good IT and administration skills.
- Ability to meet performance and quality targets.
- Positive, professional and customer-focused approach.
Working Arrangements
- Candidates will complete a 2-week training programmed, including classroom training and shadowing.
- Flexible working arrangement with a minimum of 2 days per week in the office.
- Additional office attendance may be required for training.
Apply
To apply for this job email your details to recruitment@carringtonblake.com.
