RQ1790286 – Revenues Officer

Job Details

Work Pattern: Fully remote/homeworking Monday to Friday, 9:00am – 5:00pm

PAYE Pay Rate: £30.00 – £35.00 per hour

Main Purpose

To manage council revenue accounts, ensuring accurate liability assessments, efficient debt recovery and compliance with relevant legislation and local authority procedures. Provide high-quality customer service, investigate disputes and support residents experiencing financial hardship.

Typical Day

  • Respond to customer enquiries and provide advice on revenue accounts, payments and recovery processes.
  • Manage debt collection, arrears, summonses and recovery actions in line with council policies.
  • Investigate account disputes, appeals and liability queries, taking appropriate follow-up action.
  • Identify vulnerable residents and refer hardship cases for further support.
  • Liaise with internal departments, external agencies and collection agents.
  • Maintain accurate records, update electronic systems and produce performance reports.
  • Apply relevant legislation and contribute to service improvements.

Key Skills

  • Strong customer service and communication skills.
  • Debt recovery, account management and investigative skills.
  • Knowledge of revenue legislation, local authority procedures and statutory requirements.
  • Excellent IT skills, including Microsoft Word and Excel.
  • Strong organisation, prioritisation and problem-solving abilities.
  • Ability to work under pressure, meet deadlines and handle sensitive cases professionally.

Essential Experience & Requirements

  • Experience working within a revenues environment.
  • Experience managing complex enquiries, debt recovery or revenue accounts.
  • Knowledge of relevant legislation, council procedures and performance management.
  • Experience using electronic document management and workflow systems.
  • Ability to interpret technical information and changing legislation.
  • Good standard of general education, with strong written and spoken English.
  • Understanding of equality, diversity and inclusion principles.