RQ1795133 – Annual Reviews Business Support Officer

Job Details

Work Pattern: Remote (equipment collection required from Suffolk office

PAYE Pay Rate: £13.48 per hour

Main Purpose of the Role

The Annual Reviews Business Support Officer will provide administrative support to the Annual Reviews Team, helping to manage records, process information and ensure annual review paperwork is completed accurately and within deadlines.

The role involves managing a busy shared inbox, updating databases and spreadsheets, and supporting processes relating to children and young people. The postholder will handle confidential information and help ensure the team operates efficiently.

Typical Day Overview

  • Managing and responding to emails in a high-volume shared inbox.

  • Updating spreadsheets, databases and electronic records.

  • Processing information and checking records for accuracy.

  • Monitoring outstanding tasks and tracking annual review deadlines.

  • Supporting the team with administrative tasks and workflow management.

  • Handling sensitive information confidentially and ensuring records are maintained correctly.

 Key Skills and Responsibilities

  • Administration: Provide day-to-day business support to the Annual Reviews Team.

  • Inbox Management: Respond to emails, manage queries and prioritise incoming work.

  • Data Management: Maintain accurate records, spreadsheets and databases.

  • Attention to Detail: Process information accurately and identify errors or missing information.

  • Organisation: Manage competing priorities and meet deadlines in a busy environment.

  • Communication: Communicate professionally with colleagues and relevant stakeholders.

  • Confidentiality: Handle sensitive information appropriately and follow data protection requirements.

  • Workflow Monitoring: Track outstanding tasks and support the smooth running of annual review processes.

  • IT Skills: Use Microsoft Outlook, Word and Excel to complete administrative tasks.

 Essential Requirements and Qualifications

  • Previous experience in an administrative, business support or office-based role.

  • Strong organisational skills and the ability to prioritise workloads.

  • Excellent attention to detail and accuracy.

  • Experience maintaining databases, spreadsheets and electronic records.

  • Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.

  • Strong written and verbal communication skills.

  • Experience handling confidential information.

  • Ability to work independently, manage deadlines and work effectively in a fast-paced environment.