RQ1798505 – Operational Services Supervisor

Job Details

Work Pattern: 37 hours per week,

PAYE Pay Rate: £16.71 per hour

Main Purpose of the Role

Wyre Forest District Council is seeking an experienced Operational Services Supervisor to lead and oversee frontline operational teams delivering essential services across Waste, Street Scene, Parks and Open Spaces.

The successful candidate will be responsible for supervising staff, organising daily workloads, allocating resources and carrying out site inspections to ensure public areas remain safe, clean and well maintained.

You will provide hands-on leadership to frontline teams, ensuring work is completed efficiently, safely and to a high standard, while maintaining compliance with Health and Safety legislation and Council policies.

Typical Day-to-Day Duties

  • Supervise and lead frontline operational staff across parks, open spaces, waste and street scene services.

  • Organise daily workloads, allocate tasks and deploy staff, vehicles and equipment effectively.

  • Carry out site inspections to ensure public areas are safe, clean and well maintained.

  • Monitor staff performance, productivity and quality of work.

  • Provide on-site guidance, instructions and motivation to operational teams.

  • Ensure all work is completed in line with Health and Safety procedures, risk assessments and method statements.

  • Oversee the safe use, maintenance and condition of machinery, vehicles and equipment.

  • Monitor equipment stock, spare parts and maintenance records.

  • Respond to operational issues, customer enquiries and service demands.

  • Liaise with managers, colleagues, external contractors, partner organisations and members of the public.

  • Support service improvements, special projects and emergency operational requirements.

Key Skills and Experience Required

  • Operational Supervision: Experience leading, supervising or coordinating frontline operational teams.

  • Staff Management: Ability to allocate workloads, motivate employees and monitor performance.

  • Parks and Grounds Maintenance: Understanding of parks, open spaces, grounds maintenance or street scene operations.

  • Waste Management: Knowledge or experience of waste and environmental services would be beneficial.

  • Health and Safety: Understanding of workplace Health and Safety, risk assessments and safe systems of work.

  • Resource Management: Ability to organise staff, vehicles, machinery and equipment effectively.

  • Communication Skills: Confident communicating with employees, managers, customers and external partners.

  • Problem Solving: Ability to respond to operational challenges and ensure services continue running efficiently.

  • Customer Service: Commitment to delivering high-quality services to residents and local communities.

  • Flexibility: Willingness to work across different operational areas, including weekends and Bank Holidays.

Essential Requirements

  • Previous experience in an operational, supervisory or team-leading environment.

  • Experience coordinating frontline staff and allocating daily workloads.

  • Knowledge of Health and Safety procedures and safe working practices.

  • Ability to supervise the safe operation of machinery, vehicles and equipment.

  • Ability to work flexibly across a 7-day service.

  • A proactive, reliable and hands-on approach to managing operational teams.