RQ1798505 – Operational Services Supervisor

Job Details

Work Pattern: 37 hours per week

PAYE Pay Rate: £16.71 per hour

Main Purpose of the Role

The Operational Services Supervisor will be responsible for leading and supervising frontline operational teams delivering waste, street scene and parks and open spaces services across the Wyre Forest district.

The role involves organizing and allocating staff, vehicles, equipment and resources to ensure services are delivered safely, efficiently and to a high standard.

The successful candidate will carry out site inspections, monitor service performance, ensure health and safety compliance and motivate frontline staff to maintain clean, safe and attractive public spaces for local residents.

Typical Day Overview

  • Supervise and allocate daily workloads to frontline operational teams.

  • Organize staff, vehicles, machinery and equipment to ensure jobs are completed efficiently.

  • Carry out inspections of parks, open spaces and public areas to ensure they are clean, safe and well maintained.

  • Monitor staff performance and ensure operational targets and deadlines are achieved.

  • Ensure staff follow health and safety procedures, risk assessments and method statements.

  • Check machinery, vehicles and equipment are being used and maintained safely.

  • Provide on-site guidance, training and support to operational staff.

  • Respond to customer enquiries, complaints and service issues.

  • Liaise with managers, colleagues, contractors and external partners.

  • Monitor resources, identify equipment requirements and minimise operational waste.

  • Support weekend, bank holiday and emergency operational arrangements where required.

Key Skills and Responsibilities

Team Leadership & Supervision

  • Lead, supervise and motivate frontline operational teams.

  • Allocate daily tasks and ensure staff understand their responsibilities.

  • Monitor staff performance and productivity.

  • Provide training, guidance and support to team members.

  • Promote teamwork, accountability and a positive working environment.

Operational Service Delivery

  • Oversee frontline services covering waste, street scene, parks and open spaces.

  • Ensure public areas remain clean, safe and well maintained.

  • Carry out regular site inspections and identify areas requiring attention.

  • Organise resources and staff to ensure operational tasks are completed efficiently.

  • Ensure service targets and performance standards are achieved.

Health & Safety Compliance

  • Ensure safe systems of work are followed at all times.

  • Implement and monitor risk assessments and method statements.

  • Ensure staff use appropriate PPE and protective equipment.

  • Promote safe working practices when using machinery, vehicles and equipment.

  • Identify and report health and safety risks or incidents.

Vehicles, Machinery & Equipment

  • Supervise the safe operation and use of vehicles and machinery.

  • Monitor routine equipment maintenance and ensure maintenance records are completed.

  • Monitor equipment stock and spare parts.

  • Ensure resources are used efficiently and wastage is minimised.

Customer Service & Stakeholder Management

  • Respond to customer enquiries and complaints professionally.

  • Liaise with residents, councillors, council departments and external partners.

  • Maintain effective working relationships with colleagues and service managers.

  • Support improvements to customer satisfaction and service delivery.

Resource & Performance Management

  • Organise staff, equipment and materials to complete daily operations.

  • Monitor service performance against targets.

  • Manage allocated resources responsibly and control operational costs.

  • Identify opportunities to improve efficiency and service delivery.

Essential Experience and Requirements

  • Previous experience supervising or leading frontline operational teams.

  • Experience within waste management, street cleansing, parks, grounds maintenance or environmental services.

  • Experience allocating workloads and managing daily operational activities.

  • Ability to organise staff, vehicles, machinery and equipment.

  • Good understanding of health and safety procedures and safe working practices.

  • Experience undertaking site inspections and monitoring operational standards.

  • Ability to motivate staff and manage performance.

  • Good communication and customer service skills.

  • Ability to deal with operational problems and make decisions independently.

  • Experience monitoring equipment, resources and operational performance.

  • Flexible approach to working across different service areas.