RQ1800041 – Highway Maintenance Officer

Job Details

Work Pattern: Flexible, 37 hours per week

PAYE Pay Rate: £250 per day (TBC)

Main Purpose of the Role

To manage and coordinate reactive highway maintenance activities across Cambridgeshire, ensuring highway defects are inspected, reported and resolved in line with council policies and procedures. The role involves coordinating emergency responses, managing customer enquiries and working closely with contractors, elected members and other stakeholders to maintain a safe and effective highway network.

Typical Day Overview

  • Carrying out reactive highway inspections and identifying safety defects.

  • Coordinating emergency responses and urgent highway maintenance works.

  • Managing customer reports, complaints and enquiries through digital systems.

  • Monitoring and prioritising highway defects in line with council policies.

  • Liaising with contractors and operational teams to ensure maintenance works are completed.

  • Engaging proactively with elected members and responding to their concerns.

  • Undertaking regular site visits across Cambridgeshire.

  • Working from a local depot at least four days per week.

Key Skills & Responsibilities

  • Managing reactive highway maintenance and repair activities.

  • Coordinating emergency highway responses and prioritising urgent works.

  • Undertaking highway safety inspections and identifying defects.

  • Managing customer enquiries, complaints and service requests.

  • Using digital systems to record, monitor and manage highway reports.

  • Applying highway inspection policies, procedures and safety standards.

  • Building effective relationships with elected members, contractors and stakeholders.

  • Communicating effectively with residents and responding to service issues.

  • Managing workloads independently in a busy operational environment.

Essential Qualifications & Requirements

  • Minimum 5 years’ experience working in Highways & Transport in a similar role.

  • Must be a qualified Highway Safety Inspector and hold an in-date certificate or qualification.

  • Proven experience undertaking reactive highway maintenance.

  • Experience coordinating emergency responses.

  • Experience managing customer reports and enquiries through a digital system.

  • Knowledge of highway defect inspections, policies and procedures.

  • Experience engaging with and managing relationships with elected members.

  • Full UK driving licence.

  • Access to a vehicle for site visits.

  • Ability to work from a Cambridgeshire depot at least 4 days per week.

  • Must be comfortable working in an operational, site-based role.