Job Details

Senior Business Support Officer – Adult Social Care

Location: Haylock House, Kettering, NN15 6EY
Pay Rate: £15.56 per hour PAYE
Hours: 37 hours per week
Contract: 12–15 months
Start Date: ASAP
Working Pattern: Flexible start/finish times; hybrid working available following training
DBS: Basic DBS required
Driver: Essential

About the Role

North Northamptonshire Council is seeking an experienced Senior Business Support Officer to provide high-level administrative and operational support across two busy Adult Social Care service teams:

• Assistive Technology Team
• Occupational Therapy Team

This is a key business support position responsible for ensuring the smooth running of administrative processes, systems, data, reporting and day-to-day operations across the service.

The successful candidate will be confident supervising and supporting administrative staff, working closely with clinical leads and managers, and managing a varied workload within a busy public-facing environment.

Key Responsibilities

Business Support & Supervision

• Oversee the workflow and allocation of tasks across the business support team.
• Provide day-to-day guidance, support and supervision to administrative staff.
• Support recruitment, induction and integration of new business support employees.
• Assist with sickness monitoring, audits and other staff-related processes.
• Work closely with Clinical Leads and the Therapy Manager to coordinate operational priorities.

Administration & Operational Support

• Provide proactive administrative support across the Adult Social Care Customer Pathway.
• Manage public-facing inboxes and ensure enquiries are responded to promptly and professionally.
• Arrange and support meetings, including preparing agendas and taking accurate minutes.
• Arrange interpreters for home visits across North Northamptonshire.
• Organise training sessions, DSE assessments and staff feedback processes.
• Support file searches and Subject Access Requests (SARs).
• Produce regular communications, including a quarterly service newsletter.
• Maintain office systems, equipment and information systems to ensure effective service delivery.

Data, Systems & Reporting

• Maintain accurate records and data across relevant IT, ERP and case management systems.
• Use Microsoft Excel to produce reports, statistics and performance information.
• Monitor KPIs and cross-reference information across reporting systems.
• Support audits and ensure information is maintained to a high standard.
• Assist with the implementation and effective use of IT systems and digital improvements.

Finance & Service Processes

• Monitor business processes and budgets, liaising with Team Managers where appropriate.
• Support financial administration and income-maximisation processes.
• Assist with the Disability Facilities Grant (DFG) process, including ordering and finance tracking.
• Support housing adaptations administration.
• Ensure administrative processes comply with Council policies, procedures and statutory requirements.

Process Improvement

• Review existing business processes and identify opportunities for improvement.
• Develop and maintain process maps and workflows.
• Produce proposals for changes to systems and procedures where required.
• Support initiatives designed to improve efficiency, quality and customer experience.

Customer & Stakeholder Support

• Maintain effective working relationships with Customer Services, Web Teams, clinical staff, managers and other internal departments.
• Respond professionally to general enquiries from members of the public and professionals.
• Support the delivery of a high-quality service to customers and vulnerable adults.
• Attend joint clinical home visits when required.

About You

We are looking for someone who is:

• Experienced in senior administration or business support.
• Confident supervising, guiding and allocating work to administrative staff.
• Highly organised and able to prioritise a varied workload.
• Comfortable working in a busy, fast-paced environment.
• Experienced in using Microsoft Office, particularly Excel.
• Confident working with databases, ERP systems and case management systems.
• Able to produce accurate reports and maintain high-quality records.
• Experienced in reviewing and improving administrative processes.
• A strong communicator who can work effectively with both professionals and members of the public.
• Adaptable, approachable and confident when dealing with changing priorities.
• Able to work independently while also contributing effectively to a wider team.
• Committed to confidentiality, safeguarding, equality and high-quality customer service.

Desirable Experience

Experience within any of the following would be advantageous:

• Adult Social Care
• Local Government / Local Authority
• NHS or healthcare
• Occupational Therapy services
• Assistive Technology services
• Disability Facilities Grants (DFG)
• Housing adaptations
• Business support within a statutory service

Essential Requirements

• Good standard of English and Maths or equivalent.
• Strong Microsoft Office and IT skills.
• Experience of administration, record management and business systems.
• Experience of supervising or coordinating administrative staff.
• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Ability to organise workloads and meet deadlines.
• Understanding of Health & Safety and safeguarding requirements.
• Ability to travel between locations and attend home visits when required.
• Full driving capability is essential for the role.
• Basic DBS clearance required.

Working Arrangements

Training will initially be delivered on-site at Haylock House, Kettering. Once fully trained, the role will move to a hybrid working arrangement, with office attendance required as appropriate for the needs of the service.

This is an excellent opportunity for an experienced Senior Administrator, Business Support Officer, Business Support Team Leader or Business Support Supervisor to join a busy Adult Social Care service and play a key role in supporting operational delivery.