Job Details
London borough of lambeth are looking for an senior neighbourhood housing officer to supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to Lambeth Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes.
- To supervise a team of Housing staff, ensuring regular 1-2-1s and appraisals, use of performance
management techniques to drive up performance. - To participate in the recruitment and selection
process, disciplinary, grievance, sickness absence and other enquiry panels
Directly train, or ensure that training is provided to the team on procedures and policies, contract
management, use of Northgate and other ITsystems - Be responsible for ensuring that staff within the team deliver an efficient, responsive and proactive
service - Take responsibility for a geographical area as part of the management team standing in for
colleagues and liaise closely with other teams as necessary. - Recovery of property from unauthorised occupiers and squatters, and in cases where the property may have been abandoned.
• Initial complaints of nuisance, breach of tenancy, anti-social behaviour and racial
harassment
• The conversion of introductory/probationary tenancies to secure tenancies
• Investigate and decide requests for tenancy amendments,
• Manage requests for consents and approvals of tenant rights, granting permission and
providing advice on requests for certain improvements and/or alterations to Council
owned dwellings
• Resolving disputes regarding boundaries of Council owned land.
• Support for vulnerable residents
• Estate inspections and contract compliance
Payrate: £27.15 umbrella
