Senior Neighbourhood Housing Officer

Job Details

London borough of lambeth are looking for an senior neighbourhood housing officer to supervise a team of Neighbourhood Housing staff providing a comprehensive frontline housing service to Lambeth Tenants, Leaseholders and other stakeholders involving the investigation and resolution of all service requests, enquiries, complaints and disputes.


  • To supervise a team of Housing staff, ensuring regular 1-2-1s and appraisals, use of performance
    management techniques to drive up performance.
  • To participate in the recruitment and selection
    process, disciplinary, grievance, sickness absence and other enquiry panels
    Directly train, or ensure that training is provided to the team on procedures and policies, contract
    management, use of Northgate and other ITsystems
  • Be responsible for ensuring that staff within the team deliver an efficient, responsive and proactive
  • Take responsibility for a geographical area as part of the management team standing in for
    colleagues and liaise closely with other teams as necessary.
  • Recovery of property from unauthorised occupiers and squatters, and in cases where the property may have been abandoned.

• Initial complaints of nuisance, breach of tenancy, anti-social behaviour and racial
• The conversion of introductory/probationary tenancies to secure tenancies
• Investigate and decide requests for tenancy amendments,
• Manage requests for consents and approvals of tenant rights, granting permission and
providing advice on requests for certain improvements and/or alterations to Council
owned dwellings
• Resolving disputes regarding boundaries of Council owned land.
• Support for vulnerable residents
• Estate inspections and contract compliance


Payrate: £27.15 umbrella