Targeted Tenancy Officer

Job Details

London Borough Islington are looking for skilled practitioner in the provision of holistic and person-centered tenancy management services across the borough.

  • a borough-wide duty and emergency tenancy management and casework function, delivering more complex ‘on-the-day’ tenancy services where necessary
  • a Locality-based casework and appointment system to manage non-emergency service requests from tenants, enabling them to maintain their tenancies and thrive. This will include management of lower-level antisocial behaviour, oversight of legal work and other service requests related to the Conditions of Tenancy
  • a range of proactive interventions to identify and address resident needs at an earlier stage – including targeted visits to those at risk of poor outcomes
  • oversight and management of tenant-related work associated with voids and new lettings
  • appropriate escalation / de-escalation of cases and seamless handovers within the wider Tenancy Services structure

Payrate: £28.70 umbrella