Job Details
London borough of islington are looking for a tenancy officer To be part of an agile ‘front door’ service, able to adapt to changing demand and internal transformation whilst ensuring the customer interactions are dealt with quickly, efficiently, and professionally and are aligned with customer need.
- To be adaptable – using Morden workflow practices and technology to deliver improved responses to service requests, enquires, payments and incoming reports, processing transactions wherever possible and organising access to specialists when required.
- To update system, people, and documentation to ensure that data is accurate, relevant ad valid, increasing the value, potential and effectiveness of our data resources.
- To ensure service users understand the availability of digital and self-serve options, encouraging and aiding their use through effective digital inclusion activities to achieve the channel shift programme. Service users should be actively moved towards digital and self-serve solutions at every opportunity.
- To undertake robust assessment -recording, and reviewing risk and vulnerabilities, escalating as required to the appropriate level within the service structure.
- To provide housing and tenancy-related advice and support directly to council tenants (and in some cases leaseholders) their families, advocates, and other professionals to “make every contact count” ensuring opportunities to identify vulnerabilities, safeguard residents/staff, understand resident needs and build resident resilience are realised.
- To create and maintain networks for partnership working understanding the role of all relevant statutory and non-statutory services available to people with multiple disadvantages and ensure that you make relevant referrals to safeguard and support them as appropriate.
- To provide reports to management and other key stakeholders as required, contributing to the delivery of a set of challenging KPIs.
- To adhere and meet the set of individual and service targets, keeping regular and up to date stats for KPI reporting.
- To take collective responsibility for data collection, inputting and validation processes, ensuring systems are accurate, complete and up to date.
- To follow agreed procedures using professional judgement and management agreement to provide a person-centred solution and “trauma-informed” approach to service users.
- To Undertale effective viewing ensuring the letting of H&C assets is compliant with legislation, policy, and procedure and that all documentations completed as required and enquiries to are responded to quickly, efficiently, and professionally.
- To actively promote the take up of vacant asserts e.g. estate parking, garage, storage, cycle, visitor parking permits ect through all available communication channels, digitals promotions and personal interactions hitting targets as required.
- To ensure proper use of our assets including contractor parking and staff permits.
- To ensure you remain sufficiently trained, skilled, and competent for the roles and that performance standard are consistently met and to take part in team meeting and supervision.
- To be highly flexible and willing to undertake all other duties as required and as instructed by management.
- To carry out duties and responsibilities in accordance with the Council’s commitment customer service excellence and ensure compliance with customer care and tenancy standards.
- To be committed to the Council core Care Values and Challenging inequality.
- To ensure that duties are undertaken with due regard and compliance with Data Protection Act and other regulations.
- To carry put duties and responsibilities in accordance with the Council’s Health and Safety Policy and relevant Health and Safety legislation
PAYRATE: £28.70 Umbrella
