Job Details
1. Assist with all duties in relation to Revenues and Technical Services.
2. Use all systems available to trace absconders and assist in improving in year collection by ensuring the prompt registration of the liable charge-payer whilst assisting to keep arrears to a minimum by promptly establishing forward addresses for absconders.
3. Tracing Council Tax and Business Rates non-payers from details supplied via various internal and external sources, to maximise collection and recovery action.
4. Establish and maintain contacts with internal and external services, agents and partners to gather information to improve the tracing of customers.
5. Accurately assess and review processes in accordance with the work allocated by the team’s Manager and/or Technical Officers
6. Access and update the various computer systems available on the team, including extracting relevant information in relation to inspection and tracing matters.
7. Use the systems to carry out duties in the most effective and efficient way.
8. Undertake preparation work for the Senior Investigators, including completing pre and/or post visit pro-formas.
9. With training, undertake non-complexed inspections throughout the borough for Council Tax and Business Rates purposes, as necessary.
10. Undertake an office based support and administration function for the Taxbase Maximisation Team, to assist with maximising the potential revenue collection for the Council.
11. Carry out postal reviews in accordance with relevant process as allocated by the Team Manager and /or Technical Officers. Be aware of and carry out appropriate follow up procedures.
12. Assist in compiling reports sent to the Valuation Office Agency and other relevant reports as instructed by the Team Manager, Technical Officers and Seniors Investigation Officers and, when required, monitor their return.
13. Provide extensive support as directed by the Taxbase Maximisation Manager.
14. Recording successful and unsuccessful visits/inspections.
15. Property Land Registry, Companies House, and any searches associated with the duties of the Tax Maximisation Team.
16. Undertake support work for Investigation Officers and provide occasional support to the Recovery and Aged Debt Teams
17. Assist with the checking and updating of exception reports, message codes and other tabulations as necessary.
18. To initiate and respond to requests for intelligence and data from external stakeholders sources in accordance with current law, best practice and Council guidelines governing the collection, storage, collation and dissemination of data and intelligence.
19. Develop and maintain a good knowledge of Council Tax, Business Rates, Benefits and related legislation.
20. Have and develop awareness of potential benefit fraud. Refer fraud cases to the Investigation Team.
21. Deal with general correspondence both internally and externally and the issuing of forms, standard letters and other documents and drafting non-standard letters as necessary. Speak to customers on the telephone regarding Council tax and Business Rates matters. Ensure all the services within the area(s) of responsibility are provided in accordance with the Council’s commitment to high quality service provision to the customers.
22. Use information technology systems to carry out duties in the most efficient and effective manner.
23. Collate and provide team performance information and other statistics as required.
24. Provide guidance and assistance with the training of new staff members as required.
25. Undertake the preparation of documents for Freedom of Information requests.
26. To undertake other duties commensurate to the grade of the post.
Pay: £22.21
