Job Details
DUTIES
- Investigate reports for service and initiate appropriate action, including preparation of all necessary files, correspondence, reports
- Respond to and resolve customer enquiries, service requests and complaints. Providing suitably wording responses in accordance with expected service standards and procedures
- Support service-related public consultations relating to programmed works compiling and interpreting responses and contributing to analysis reports as needed
- Assist with procurement, street permits/notices, complaint handling and planning enquiries.
- Assist in the preparation of cost estimates, drawings, contract documents, bills of quantities and schedules of work as required
- Collect, maintain and utilise technical data, including the use of computer based systems
- Liaise with departments/sections, agents and other outside bodies to assist in co-ordinating their activities
- Assist with business process re-engineering, process mapping and application of change management techniques
- Prepare design work involving established procedures and the use of engineering standards and codes of practice
- Assist with the planning of projects and programmes, producing appropriate material to help keep track of progress and identify the need for remedial action at the earliest opportunity
PAY
£15.00 umbrella
