Job Details
Role outcomes:
Post holders handle and process considerable amounts of manual and electronic information where care, accuracy and confidentiality are important, and in accordance with the Data Protection Act, for example scanning and indexing and regular input to database systems
The handling and processing of customer financial data in the form of card payments is undertaken in a secure and confidential manner
Proactively provide suggestions for improvement to Team Leaders/ Service Managers to improve the service in terms of efficiency, customer satisfaction and best practice
Field operations are supported in the collection of samples, visiting commercial and domestic premises and witnessing noise and odour.
Role measures:
Administrative/financial transactions are raised and processed promptly, accurately and securely
Post holders take ownership of issues and customers are kept informed as required
Information is accurate, secure and valid
Improvements are made to the support service in terms of efficiency, customer satisfaction and best practice
Post holders have good customer insight and can deal with matters efficiently, effectively and knowledgably
Managers have accurate, timely financial information that is up to date to aid them in making budgetary decisions
Debt recovery is undertaken
Key activities:
Provide general administrative support for the department including, filing, note taking, typing including typing from audio and template letters, witness statements and legal notices, data entry of customer information, incoming and outgoing mail photocopying and processing of various applications. Processing financial information and taking payments from customers (70%)
Meeting, greeting and signposting customers including dealing with enquiries in person and maintaining effective liaison with external agencies as required (20%)
Promoting the work of the wider ODPH Directorate during contact in the course of usual duties, for example to internal and external customers. (5%)
There may be an occasional requirement to support Officers while on field operations (5%)
Where required, work alone and at times is responsible for security, such as locking and unlocking buildings, holding keys and setting and un-setting intruder alarms
Carry out other duties appropriate to the grade of the post.
Pay: 13.42 Umbrella Pay
