Job Details
PURPOSE OF JOB
▪ To work as part of a team responsible for providing Technical support
functions associated with the delivery of the service area functions.
▪ To manage the technical support function, delivering excellent customer
focused services and lead on and manage all issues relating to technical
support
▪ To lead on the development of, and be the first point of contact on the IT
system used by the service area; for the benefit of the Service Area and
customers.
▪ To establish and develop effective and inspirational relationships
management based on council values an enabler of continuous
improvement
▪ To be responsible for the establishment, monitoring and maintenance and
/or provision of specialist financial/project work relevant to the service
area.
▪ Promote and adopt new ways of working according to need to ensure
consistently high quality service, cost effectiveness and timely service
delivery, being adaptable in response to unplanned priorities.
● To partner with the Team, Service Area, Division and other Council
partners to achieve service area outcomes.
● To make a positive contribution to the development and delivery of a first
class customer – focused service and adding value to the service
delivered, in developing and implementing Best Value and providing
customer-focussed standards in regulatory environment.
● To supervise technical support staff. OR The post holder has a supervisory
role for the Technical Support staff within the Service.
Pay rate: £25.48 per hour umbrella
Three to six months contract with view to extend or make permanent
