Job Details
Enfield council are recruiting a role for a Temporary Accommodation Officer to collection/assessment officers provide high level quality, professional and comprehensive collection/assessment services across the Assessment Hub, are adaptable and are able to follow standard operating procedures with limited supervision.
- Responsible for delivering, to a high standard, the collection/assessment support service menus, working across the Assessment Hub as a pooled resource to ensure effective operation of the services. Including but not limited to the assessment and determination of income related benefits and other reductions, complex collection service matters, data entry, customer contact, and understanding service specific collection/assessment tasks
- Understand and be responsive to the needs of customers, offering technical assessment and collection advice and guidance both written and verbal, and present a positive and professional image to the customer at all times, ensuring a high standard of customer service
- Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner
- Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate
- Possess a good understanding of both Universal Credit and housing benefit systems.
- Provide excellent customer service by effectively engaging with tenants, including vulnerable or challenging individuals.
- Work collaboratively as part of a team to contact tenants via phone or email to facilitate the sign-up process for new online licence agreements
- Offer welfare advice and support tenants in applying for the housing costs element of Universal Credit, if required
- Possess a good understanding of both Universal Credit and housing benefit systems.
- Ensure timely email notifications are sent to revenue and other internal departments to facilitate the processing of benefits
- Work as a team to encourage customers to use the council website as a knowledge base and customer portal for financial assessment, income, debt and income maximisation enquiries
Payrate: £21.71 umbrella
