Tenancy Sustainment Officer

Job Details

As a member of the Neighbourhood team for Slough Borough Council, this post is directly responsible for :-

• Short term support to new and existing tenants

• Sign-posting function to specialist agencies for longer term support

• Assistance with welfare & benefits advice and client advocacy


1. Assess the support needs of vulnerable clients (as early as possible, including at sign up) and work with other agencies to develop short-term support plans tailored to meet individual needs. To signpost and facilitate access to other support services. Regularly review support plans with the client and in collaboration with other support agencies to ensure the appropriate type of support remains in place. To arrange and chair multi-agency meetings to discuss individuals in need of wider support

2. Support and assist residents with applications for welfare benefits and appeals, including complex housing benefit cases and backdate requests. Support and assist residents with applications for grant funding to maximize income and help to manage urgent financial crises and short or longer-term financial hardship with the aim to maintain and sustain their tenancy and prevent the loss of their home as a result of rent arrears.

Umbrella hourly rate : £22