Tenancy Sustainment Officer

Job Details

The role is office based and would like them to be part of our plans to run supported accommodations for rough sleepers and also joining from time to time, to outreach sessions (early morning stating 5 am finishing 14:00 or late nights stating 5 pm and finishing 00:00). This means, they will be based in different locations across central Slough. The candidates will have to have access to a personal vehicle for business use (and business insurance) to be able to fulfil the role.

You will need to be in Slough 5 days a week, have access to a personal car for business use.

Managing a caseload of around 30 cases – people who have been placed in accommodation, providing support to maintain their tenancies and keep them away from returning to the streets. The day-to-day role will include visiting client’s residence and raising issues found at an early stage. Referring clients to other support agencies and organising MART meetings. Working from either our main office (Mallards), our second hostel (Victoria st) or the third hostel (Herschel st – opening in progress) and covering the support required for the residents, looking after the building and ensuring the any incidents/issues are reported/addressed. Every now and then (no more than once a week) joining the outreach sessions together with a rough sleeper officer. Building and maintaining a very good relationship with partner agencies, liaising with ASC, Police, Turning point, etc Reports directly to the Outreach coordinator.

Umbrella hourly rate – £24