Void Works Supervisor – AR

Job Details

VOIDS – Role Profile

 

POST TITLE:

Service Delivery Supervisor (Voids)

 

DIVISION / UNIT:

Housing / Assets – Voids Service

 

DEPARTMENT:

Repairs & Maintenance / Voids Delivery

 

REPORTS TO:

Head of Repairs / Voids / Asset Operations

 

PURPOSE OF THE ROLE

To take full operational ownership of void properties from the point of technical specification through to practical completion and handover, ensuring that:

– Works are instructed to the principal contractor accurately and without delay

– Delivery is compliant with all health & safety and statutory requirements

– Works are completed on time, to the required quality, and within agreed cost parameters

– The completed void meets the defined lettable standard and is fit for purpose

– All stakeholders are kept informed through clear, structured communication

– Performance against void turnaround targets (minor and major voids) is achieved

This role is accountable for delivery, control, assurance, and outcome.

 

PRINCIPAL ACCOUNTABILITIES

 

  1. Work Instruction & Mobilisation

Receive and review the technical handover pack from the Surveying Technical Assistant and raise the formal works order.

 

  1. Contractor Management & Delivery Oversight

Manage the principal contractor and ensure works progress to programme.

 

  1. Health & Safety Compliance

Ensure full compliance with H&S legislation, CDM and safe systems of work.

 

  1. Quality Assurance & Standard Compliance

Inspect works and ensure they meet the defined void standard.

 

  1. Programme & Turnaround Management

Drive delivery in line with void turnaround targets:

– Minor voids (28 days)

– Major voids (100 days)

 

  1. Communication & Stakeholder Management

Maintain clear communication with all internal and external stakeholders.

 

  1. Data Management & SharePoint / Tracker Control

Update the void tracker with real-time delivery information.

 

  1. Financial Control & Value for Money

Challenge variations and maintain cost control.

 

  1. Evidence, Handover & Completion

Ensure full completion evidence, certification and handover readiness.

 

  1. Continuous Improvement

Provide feedback and support service improvement.

 

PERSON SPECIFICATION

 

Knowledge & Qualifications:

– Social housing voids delivery knowledge (Essential)

– NHF SOR knowledge (Essential)

– Contractor management understanding (Essential)

– H&S knowledge (Essential)

 

Experience:

– Managing voids or repairs delivery (Essential)

– Managing contractors (Essential)

 

Skills & Competencies:

– Delivery focus

– Communication skills

– Commercial awareness

– Problem solving

– IT proficiency

 

SPECIAL CONDITIONS

– Travel required

– Work in vacant properties

– H&S compliance

 

KEY DIFFERENTIATOR

Responsible for delivery, not specification. Ensures properties are completed, compliant and ready for let.