Job Details
Job Description: Customer Services Advisor (Telephone / Contact Centre)
Purpose:
To provide a high-quality customer service experience by handling telephone enquiries, resolving customer issues efficiently, and ensuring accurate recording of all interactions.
Key Responsibilities
- Handle incoming calls from customers, responding to a wide range of enquiries
- Resolve customer queries at the first point of contact wherever possible
- Accurately update internal systems with customer details and service requests
- Manage complaints in a professional and empathetic manner, following procedures
- Provide clear and accurate information about services and processes
- Promote self-service options and other service improvements where appropriate
- Work collaboratively with team members to maintain service levels
Skills & Experience
- Strong customer service and communication skills
- Ability to handle challenging or sensitive situations calmly
- Good IT skills and experience using multiple systems
- Attention to detail and accurate data entry
- Experience in a call centre or customer-facing role (desirable)
Personal Attributes
- Customer-focused and professional
- Reliable and flexible
- Positive attitude and willingness to learn
- Able to work independently and as part of a team
Apply
To apply for this job email your details to recruitment@carringtonblake.com.
