RQ1694492 – Rent Service Officer

Job Details

Work Pattern: One day in the office, one day for visits each week

This period closes on Friday February 20 2026 at 17:00

Essential Criteria

• Knowledge and understanding of the legal aspects of housing management, rent collection methods, and Northgate.

• Ability to deal effectively with difficult customers both on the phone and face to face, remaining calm and professional at all times.

• Ability to work under pressure to meet all deadlines and key performance indicators.

• Experience of dealing sensitively and effectively with all sections of the community within a customer-focused organisation.

• Experience of successfully managing rent recovery cases.

The Role

As part of a busy and high-performing Income Team, your main aim will be to maximise rent collection by effectively managing a designated “patch” of residential and non-residential accounts.

Key responsibilities include:

• Ensuring strict adherence to the pre-court action protocol.

• Meeting collection targets in a challenging economic, social, and political environment.

• Responding to the needs of vulnerable residents by providing advice and making referrals to support agencies.

• Identifying and sharing “good practice” for rent recovery within the team.

The Person

We are looking for individuals who are:

• Computer literate and numerically confident, with experience using Northgate and Rentsense.

• Skilled in preparing court documents, with excellent written communication.

• Effective communicators and negotiators, able to engage professionally with tenants.

• Flexible team players, willing to meet deadlines and provide cover whenever required.