School Technician

Job Details

Camden council are looking for someone to support the provision of IT infrastructure in Camden Schools, respond to customer requests, problem resolution and service request operation that meets the needs of the Schools IT Support Service customer base and the wider Council; having a strong customer service ethos.

  • Routinely attend school and council sites for the purpose of completing customer requests.
  • To provide technical support (also known as second line support) in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software
  • To strive to meet and exceed SLA performance targets
  • To assist in the provision of more technical support involving specialist areas such as: networks, servers, information integration, information security controls and web solutions
  • To provide technical services remotely or on customer site ensuring the integrity of changes and the protection of customer data
  • To manage customer relationships, liaising with Head Teachers, Heads of traded services, and ICT coordinators

Payrate: £24.97 umbrella