Tenancy Services Officer

Job Details

About the role

The TSO role provides a supportive Housing Management service to clients living within Temporary accommodation provided by L B Camden. Provision of the main point of contact for clients to manage their rent accounts, the Officer will seek to maximise income via rent accounts from homeless clients in hostel and/or other accommodation provision both inside and outside of Camden. To manage anti-social behaviour for the same client group and to deal with other breaches of licence as and when they arise. To proactively work with clients around optimising welfare benefits and navigating the Welfare benefit system.

The thorough management of the tenure supports clients towards longer term independent living goals, with the aim that clients leave the service able to independently sustain their own tenure whether within Camden or elsewhere.

About you

You will have a background in and/or have previous experience of working with challenging client groups, preferably with some knowledge of the homelessness journey. A history of having managed rent accounts/the collection of debts, negotiation of repayment agreements, working with clients on budgeting. A sound knowledge of licence and tenancy management, experience of enforcement actions available including an understanding of how anti-social behaviour impacts on those affected by it.

You will possess an awareness of any proposed changes in welfare reform and how this will impact a homeless client group as well as an understanding of the importance of maximising income and utilising the benefit system but also other avenues that may be available. Knowledge of grants and charities available to lower income households would be useful.

You will have excellent IT skills to accurately ensure data is loaded in a methodical and logical manner. You will be able to demonstrate the ability to respond to anti-social behaviour and other breaches of licences/ awareness of the remedies/strategies available to the Council to pro-actively manage ASB.

Pay rate: £24.03 per hour umbrella

Three to six months contract with view to extend or make permanent